Villa Torno Lake Como | Policy Privacy e Policy Cookies
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This Privacy Policy describes how Villa Torno collects, uses, and protects users’ personal data when visiting the website www.villatorno.it.
This policy has been drawn up in compliance with current Italian privacy legislation, pursuant to regulation (EU) 2016/679, of the principles developed by the Guarantor for the protection of personal data and by the equivalent European authorities.
1. Data Controller
The Data Controller is: Erika Trojer
Address: P.zza Belinzaghi 3 22012 Cernobbio
Email: info@erikatrojer.com
2. Data Collected
The personal data provided expressly by users who send requests of any kind via direct email or contact form are used in order to follow up on them and are communicated only to third parties involved in the processing of the request. The optional, explicit and voluntary sending of e-mails to the addresses indicated on this website entails the subsequent acquisition of the sender's address, necessary to respond to communications via e-mail, as well as any other personal data spontaneously inserted in the e-mail.
We may collect the following data:
• Contact details (name, email, country, phone number)
• Information provided in contact or booking forms
• Navigation data (IP address, browser, operating system)
3. Purpose of Processing
Data is processed for:
• Responding to user inquiries
• Managing bookings and services offered
• Improving the website experience
• Complying with legal obligations
4. Legal Basis for Processing
Processing is based on:
• User consent
• Necessity for contract execution or legal obligation
• Legitimate interest of the Data Controller
5. Data Sharing
We only pass personal data on to external recipients if this is necessary for the processing or fulfillment of your request, if there is another legal authorization or obligation or if you have given us your consent to do so.
Data may be shared with:
• Third-party service providers (e.g., hosting, booking systems)
• Competent authorities where required by law
These request processors are carefully selected and regularly checked by us to ensure that your privacy is preserved.
6. Data Retention
Data will be retained for the necessary period according to the purposes listed above and in compliance with applicable laws.
The website is protected by specific security measures, always in line with technological progress and with the evolution of IT risks.
7. User Rights
Users have the right to:
• Request of, correct, or delete their data
• Object to or request restriction of processing
• Transfer their data to another controller
• Lodge a complaint with the Data Protection Authority
To exercise these rights, users can contact us via the email provided above.
8. Cookies and Tracking Technologies
The website www.villatorno.it uses cookies and other tracking technologies to improve user experience, analyze traffic, and provide personalized content.
8.1 What are cookies?
Cookies are small text files stored on a user’s device when visiting a website. They serve various purposes, such as remembering preferences, collecting statistics, and enhancing navigation.
8.2 Types of cookies used
We use the following categories of cookies:
• Technical and functional cookies: Essential for site functionality (e.g., session management, authentication, language preferences).
• Analytical cookies: Collect anonymous statistics on website visits (e.g., Google Analytics).
• Profiling and marketing cookies: Used to deliver personalized ads and track advertising campaign performance.
8.3 Managing cookies
Users can manage cookie preferences through:
• Consent banner: On the first visit, users can accept, reject, or customize cookies.
• Browser settings: Cookies can be disabled or deleted via browser settings (Chrome, Firefox, Edge, Safari).
• Third-party tools: Some analytics or advertising services provide consent management tools.
9. Changes to the Privacy Policy
This policy is updated to 24/02/2025 may be updated in the future. Users will be notified of any significant changes.​​